Subject: Tech Support Candidate - sreemathi sivakumar
From: sreemathi sivakumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:25:19 -0400

| | Tech Support Test

Name | sreemathi sivakumar
E-mail | [email-masked]
Phone Number | (+91) 8072710273
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pollachi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Expleo solutions limited | Associate software Engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website.
2.You can launch another browser,like microsoft edge etc.
3.Try to clear FireFix's cookies and cache.
4.click history and select clear recent history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold bluetooth.
3.Tap pair new device.If you don't find pair new device,check under 'Available devices' or tap more and Refresh.
4.Tap the name of the blutooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Communication is very important and quick response,We identified customer need and wants,keep always smiling,attitude and well dressed.Always work positive,time managenent,flexible and organized work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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