Subject: Tech Support Candidate - Mohd Salman `Ansari
From: Mohd Salman `Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:22:54 -0400

| | Tech Support Test

Name | Mohd Salman `Ansari
E-mail | [email-masked]
Phone Number | (110025) 6396490574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | 0khla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
active directory,dhcp,dns,iis,group policy

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | success academy | lab assistant | 30/06/2022 | 29000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Very firstly i will check what is the error showing on the monitor.
I will check weather there is a proper internet connection or not.
If internet is ok then i will check weather firewall is not on.
Then i will check is there any group policy.
Then i will check DNS records & clear all cache and i think the problem will be resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Very firstly we have to on the bluetooth of our mobile phone,also have to switch on the blutooth speaker, after that our mobile phone will search for available bluetooth device,then we will select that bluetooth speaker which we wants to connect & pairing will be done & so now speaker is connected to our mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I have a total experiance of 2.5yrs as a Lab Assistant in MCSE Lab,where i troubleshoot various problems of students such as AD related,Dhcp ,DNS,GPO,Network related,so i can say have skills related to technical support.
On the other hand i am a quick learner,humble,always try to learn new skills so acoording to all these skills i can say i am suitable for this for this job role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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