Subject: Tech Support Candidate - Mitali thapa Mitali
From: Mitali thapa Mitali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:20:28 -0400

| | Tech Support Test

Name | Mitali thapa Mitali
E-mail | [email-masked]
Phone Number | (0) 8278718884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida - sector 12
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Senior representative | 16/06/2022 | 31,020
Previous Employer 2 | Eclerx service ltd | Analyst | 26:02/2021 | 21,212

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restarting of the computer
2. Clearing browser history
3. Clearing cache and cookies
4. Uninstall browser and reinstalling again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth icon in the phone along with the Bluetooth of speaker
2. Find speaker Bluetooth name and connect the Bluetooth name , password or key can be added

What according to you makes you a good candidate for customer service or technical support job?

1. Good listening
2. Patience
3. Communication
4. Knowledgeable
5. Support and empaty

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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