Subject: Tech Support Candidate - Balaji N
From: Balaji N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:07:20 -0400

| | Tech Support Test

Name | Balaji N
E-mail | [email-masked]
Phone Number | (+91) 8824700346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Redseer Management Consulting | Data Analyst | 11-07-2022 | 23000
Previous Employer 1 | Microtek International Pvt Ltd | Complaint Analyst | 15-3-2022 | 21500
Previous Employer 2 | Teleperformance | Technical Support | 17-3-2022 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i do basic troubleshoot, Check the System Date/Time.
Clear Browser Cache.
Make Sure Javascript Is Enabled.
Check DNS Settings.
Use a VPN Service.
Check Your Extensions.
Change From HTTPS to HTTP.
Check if the Website Is Down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings in your phone (both android & iOS) and select Bluetooth settings option. Scroll down to the other device section under Bluetooth settings. make sure your phone is in discoverable mode as well. under other device select the speaker you want to pair and click on it. both the speaker and phone are in pairing mode right now. once pairing it's completed both the device will be Connected.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, Good understanding and problem-solving skills, and passion for technical support dedication to going above and beyond in a job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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