Subject: Daily performance summary for LiveSalesman team for Jul 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 3 | 0 | 1 | 4
Ali Ibraheem | 0 | 0 | 5 | 0 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 3 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 4 | 9 | 4 | 17
taher Mohammad | 0 | 11 | 19 | 3 | 33
Wejdan Alotaibi | 0 | 6 | 17 | 0 | 23
Grand Total | 1 | 24 | 50 | 11 | 86

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 3
| | Delivery Status | 23
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 41
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 2
| | Promotion guide | 2
Live Sales Total | | | 16
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
Grand Total | | | 61

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 0 | 1 | 1 | 0 | 0 | 3 | 5
Ali hazzaa | 0 | 2 | 0 | 0 | 1 | 5 | 8
Abdallah Ahmed | 1 | 3 | 0 | 1 | 0 | 5 | 10
Ali Ibraheem | 7 | 10 | 5 | 10 | 12 | 30 | 74
Mohad Kmali | 4 | 5 | 2 | 1 | 0 | 2 | 14
Wejdan Alotaibi | 0 | 2 | 0 | 1 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 4 | 1 | 0 | 2 | 13
taher Mohammad | 3 | 1 | 0 | 1 | 0 | 1 | 6
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 20 | 25 | 12 | 16 | 13 | 51 | 137

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 3 | 3 | 6
Ali Ibraheem | 3 | 5 | 5 | 3 | 1 | 1 | 18
Abdallah Ahmed | 2 | 2 | 0 | 0 | 2 | 0 | 6
Wejdan Alotaibi | 6 | 0 | 0 | 0 | 1 | 0 | 7
Mohad Kmali | 7 | 0 | 4 | 0 | 1 | 0 | 12
Ali hazzaa | 1 | 1 | 0 | 0 | 1 | 0 | 3
Khaled Sufian | 4 | 0 | 1 | 0 | 0 | 0 | 5
Yahia Sholkami Taha | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 2 | 0 | 0 | 0 | 2
taher Mohammad | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 30 | 8 | 13 | 3 | 9 | 4 | 67

Please feel free to reach out for any further clarifications.