Subject: Daily performance summary for LiveSalesman team for Jul 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 5 | 14 | 0 | 10 | 29
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 6 | 3 | 8 | 0 | 4 | 21
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 4 | 15 | 0 | 3 | 22
Gaurav Payal | 0 | 1 | 23 | 0 | 3 | 27
Mohiuddin Lsm | 0 | 7 | 19 | 0 | 4 | 30
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 21 | 79 | 0 | 25 | 139

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 39
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 11
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 61
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | (blank) | (blank) | 5
PreSales | | (blank) | 20
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 7
PreSales Total | | | 34
Grand Total | | | 101

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 0 | 0 | 1 | 0 | 1 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 5 | 3 | 9 | 3 | 5 | 7 | 32
Alhamzi Mohammed | 1 | 2 | 0 | 1 | 1 | 4 | 9
Aws Adra | 2 | 3 | 1 | 1 | 1 | 9 | 17
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 2 | 5
Waseem Ahemad . Khan | 4 | 1 | 4 | 3 | 8 | 11 | 31
Ali Ibraheem | 0 | 3 | 2 | 0 | 1 | 0 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 4 | 5 | 0 | 0 | 0 | 12
Grand Total | 18 | 16 | 22 | 8 | 17 | 33 | 114

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 5 | 6
Waseem Ahemad . Khan | 2 | 0 | 1 | 1 | 2 | 5 | 11
Ali Ibraheem | 0 | 2 | 0 | 0 | 0 | 1 | 3
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Aws Adra | 7 | 3 | 0 | 1 | 0 | 2 | 13
Mohiuddin Lsm | 0 | 0 | 1 | 2 | 1 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 0 | 3
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 12 | 5 | 4 | 5 | 3 | 16 | 45

Please feel free to reach out for any further clarifications.