Subject: Tech Support Candidate - akshay chahar
From: akshay chahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 14:55:27 -0400

| | Tech Support Test

Name | akshay chahar
E-mail | [email-masked]
Phone Number | (91) 9971604854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | senior associate | 20 july | 28760
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly, i will clear the cache and cookies of the browser.
then i will also check if any proxy is enabled or not on the device.
also will check if any vpn is connected or not.
if yes then i will disconnect the vpn/proxy
also, i will try to open the website in some other browser to cross check if the issue is with website or the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the bluetooth on speaker and cellphone
then i will search for new bluetooth devices nearby on the cellphone.
once the bluetooth speaker will be visible, i will click on pair device

What according to you makes you a good candidate for customer service or technical support job?

i have been efficiently handling escalations on L2 desk and resolving the problems.
i can connect with people easily and that helps me to understand their problem and gain their trust.
also, i have keen interest in technology and have been trying to learn new things everyday.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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