Subject: Tech Support Candidate - Sunil Singh
From: Sunil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 08:52:33 -0400

| | Tech Support Test

Name | Sunil Singh
E-mail | [email-masked]
Phone Number | (+91) 7006475548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | billawar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amdocs Development Centre India | RF Engineer | 15-06-2022 | 29800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check whether my internet connection is working fine or not.
Then I will restart the internet access point to ensure the internet.
Then I will refresh the browser page again to check that if particular website is working or not.If the website is not working then ,i will do few steps like clear cache, unwanted cookies from the browser and as well as from the computer.And then restart the browser again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth speaker and as well as the Bluetooth of the given phone.
2. Trying to pair  both the devices.
3. A pop up will appear on the phone's screen showing some code(numerical numbers) requesting to pair the speaker with the phone.And then press the pair key.
4. Then press tap on the paired Bluetooth speaker in the paired devices on the phone.
5. The bluethooth speaker is connected

What according to you makes you a good candidate for customer service or technical support job? | As I have mentioned in my resume I have done M.tech in Electronics and Communication.And was working with Amdocs Development Centre India,one of the giants in telecom industry. I have the technical skills and the required skill set for this job role.I will work hard and work smarter in the betterment of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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