Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 11 Jul 2022 04:36:13 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RETRVJVAQV (Harsh ): Incomplete chat, customer left the chat after initial response so lead generation details could not be gathered. 

Chat ID : REYSFHI3PI (Anish ): Incomplete chat, customer left the chat after a few initial response so lead generation details could not be gathered. 

Chat ID : RE0TG1TE35 (Anish ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RE0TM2KRO5 (Anish ): Incomplete chat, customer left the chat after a few initial response so lead generation details could not be gathered. 

Chat ID : RE0TQ3BM6O (Anish ): Same customer came on the chat from the previous chat ( RE0TM2KRO5)and c hat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RE1TXCS3OA (Harsh ): Chat was handled really well and as per process guidelines and expectations. A nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RE2TKGPODE (Harsh ): Incomplete chat, customer left the chat after initial response so lead generation details could not be gathered. 

Chat ID : RE3TZQ9UCS (Harsh ): Incomplete c hat, chat was handled pretty well however customer left the chat after providing important lead geneartion details needed to arrange cb from our travel experts to plan their upcoming vacation only 1 information required was missing. 

Chat ID : RE4TUX60SK (Harsh ): Incomplete chat, customer left the chat after initial response so lead generation details could not be gathered. 

No missed/abandoned chats. 

Thanks and Regards 
Amit