Subject: Tech Support Candidate - Anuj Sachan
From: Anuj Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 05:05:38 -0400

| | Tech Support Test

Name | Anuj Sachan
E-mail | [email-masked]
Phone Number | (+91) 9651914578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clock tos bi technology | Tech Support | NA | 18000
Previous Employer 1 | Redical logics pvt ltd | Tech Support | January 2022 | 20000
Previous Employer 2 | Outbit technology pvt ltd | Customer Support & sales | November 2021 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly check the internet connection
2. Check history search data
3. Clear cookies and cached
4. Try to browse again
If showing advanced option browsing time then give right to proceed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Check speaker bt is on or not
2. Check in mobile device speaker bt is showing
If showing
3. Connect and pair.
If its done enjoy your sound
If not connect reset bt if possible both side speaker and mobile
4. Connect again if not possible to connect again then check hardware.

What according to you makes you a good candidate for customer service or technical support job? | Give a best advice to customer and satisfy them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |