Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 04:21:28 -0400

| | Tech Support Test

Name | Ankur Sharma
E-mail | [email-masked]
Phone Number | (122001) 9911612992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eshakti.com | IT engineer | sunday | 25.k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will  check the internet connection is working or not in the computer simply click on new tab n go to google.com if a page open thats mean internet is working good then i will open a new tab n fill a address www.ndtv.com is the address is still not working and other sites is working then its means the site of this address www.ndtv.com is not working thats mean there is a site issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First switch on the bluetooth speaker
2. Go to your mobile settings and switch on the bluetooth of your mobile
3. Click on search devices on your mobile bluetooth
4. They shows a bluetooth devices then select your device like Bluetooth speaker
5. then pair devices
6. You see your bluetooth speaker is now connected successfully

What according to you makes you a good candidate for customer service or technical support job?

1. I think you can always have a better trust to someone who has experience of doing something and their achievements on that .
2. fullfill the queries of customers on chat , call etc

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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