Subject: Tech Support Candidate - Deepak yadav
From: Deepak yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:30:08 -0400

| | Tech Support Test

Name | Deepak yadav
E-mail | [email-masked]
Phone Number | (+91) 9718729338
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Stellar jeevan, near ace city
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Troubleshooting for hhp devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis | Cse | 28/05/22 | 27k
Previous Employer 1 | Techgenix technologies | Tech support | 26/04/21 | 23k
Previous Employer 2 | Ienergizer | Tech support | 02/20 | 20k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll check the internet connectivity. Wifi/lan is working properly or not. If the connection is proper then again refresh the page. If still facing the error then I'll open different website in the browser by which I can confirm that internet is working or not. If internet is not working properly contact to Internet service provider.
On the other hand, if internet is working properly then clear the history and cache memory of browser and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth device.
Open Bluetooth in your phone as well.
Click on Available nearby Bluetooth devices.
Select particular Bluetooth speaker to connect.
Then click on pair device. After pairing completed, you use the device

What according to you makes you a good candidate for customer service or technical support job? | I'm a active listener and problem solver. I have been in this business because I like to communicate with different people and solve their issues. I've 5 years of an experience as a customer support executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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