Subject: Tech Support Candidate - ALOK MISHRA
From: ALOK MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:11:44 -0400

| | Tech Support Test

Name | ALOK MISHRA
E-mail | [email-masked]
Phone Number | (229001) 9451133998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VISS SOLUTIONS RAEBARELI | NETWORK ENGINEER | 1 years | 15000
Previous Employer 1 | HAL LUCKNOW | Trainee | 1 years | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart My Device.
2-Make Sure the Internet Connection Works.
3-Check if the Website is Down for Everybody or Just Me.
4-Refresh the page.
5- Clear your cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on the Bluetooth speaker.
2- Enable bluetooth in mobile phone.
3- Search the bluetooth device name.
4- Click on the device name.
5- click on the pair option.
6- It's connected.

What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge and experience and also my confidence level to resolving the problems of my customer is makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |