Subject: Daily performance summary for LiveSalesman team for Jul 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 10 | 0 | 0 | 10
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 4 | 7 | 17
Ali hazzaa | 0 | 3 | 5 | 1 | 9
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 10 | 0 | 0 | 10
taher Mohammad | 0 | 3 | 22 | 0 | 25
Hasan Nour | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 32 | 32 | 8 | 72

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 1
| | Delivery Status | 1
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
Customer Services Total | | | 14
Live Sales | Pre-Sale | Help in completing the order | 23
| | Help placing new order | 1
Live Sales Total | | | 24
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
Grand Total | | | 39

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 1 | 1 | 0 | 2
Grand Total | 0 | 0 | 0 | 1 | 1 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohad Kmali | 8 | 2 | 0 | 0 | 0 | 4 | 14
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 1 | 2 | 0 | 0 | 0 | 7 | 10
Ali hazzaa | 3 | 3 | 5 | 3 | 2 | 18 | 34
Abdallah Ahmed | 10 | 11 | 8 | 1 | 6 | 12 | 48
Ali Ibraheem | 0 | 0 | 4 | 3 | 5 | 10 | 22
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 22 | 18 | 17 | 8 | 13 | 53 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 4 | 1 | 1 | 0 | 2 | 2 | 10
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 4 | 2 | 6
Abdallah Ahmed | 5 | 4 | 4 | 1 | 1 | 0 | 15
Ali Ibraheem | 0 | 1 | 3 | 0 | 1 | 0 | 5
Mohad Kmali | 4 | 3 | 0 | 0 | 1 | 0 | 8
Khaled Sufian | 15 | 1 | 2 | 0 | 0 | 0 | 18
Yahia Sholkami Taha | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 28 | 10 | 11 | 1 | 9 | 4 | 63

Please feel free to reach out for any further clarifications.