Subject: Daily performance summary for LiveSalesman team for Jul 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 2 | 1 | 12 | 0 | 2 | 17
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 4
Aws Adra | 0 | 5 | 14 | 0 | 14 | 33
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 10 | 0 | 0 | 0 | 0 | 10
Abu Sufian | 8 | 0 | 0 | 0 | 0 | 8
Gaurav Payal | 0 | 1 | 14 | 0 | 2 | 17
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 14 | 14
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 7 | 40 | 0 | 33 | 104

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 6
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 2
Customer Services Total | | | 25
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 3
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 13
PreSales Total | | | 26
Grand Total | | | 54

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 10 | 0 | 0 | 1 | 0 | 1 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 6 | 0 | 1 | 2 | 3 | 7 | 19
Aws Adra | 7 | 8 | 5 | 2 | 4 | 4 | 30
Waseem Ahemad . Khan | 0 | 0 | 3 | 2 | 2 | 9 | 16
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 7 | 8
Ali hazzaa | 3 | 0 | 4 | 2 | 5 | 4 | 18
Mustehsan Siddiqui | 0 | 0 | 1 | 0 | 1 | 0 | 2
Ali Ibraheem | 0 | 8 | 1 | 0 | 1 | 0 | 10
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 16 | 16 | 9 | 16 | 33 | 107

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 1 | 0 | 0 | 7 | 10
Waseem Ahemad . Khan | 1 | 0 | 1 | 1 | 0 | 5 | 8
Ali Ibraheem | 2 | 2 | 0 | 0 | 0 | 1 | 5
Ali hazzaa | 0 | 0 | 0 | 3 | 1 | 2 | 6
Aws Adra | 9 | 5 | 4 | 2 | 1 | 2 | 23
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 8 | 6 | 6 | 2 | 17 | 56

Please feel free to reach out for any further clarifications.