Subject: Tech Support Candidate - Dipankar Adhikari
From: Dipankar Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jul 2022 01:02:13 -0400

| | Tech Support Test

Name | Dipankar Adhikari
E-mail | [email-masked]
Phone Number | (91) 8920901233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | March | 33,000
Previous Employer 1 | Barclays | Finance advisor | November | 35000
Previous Employer 2 | Hcl | Junior engineer | March | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Try to open the website on other browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open blutooth in phone
Search and select the buletooth
Connect

What according to you makes you a good candidate for customer service or technical support job? | Good probing and great experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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