Subject: Daily performance summary for LiveSalesman team for Jul 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jul 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 7 | 0 | 3 | 10
Mohad Kmali | 0 | 2 | 6 | 2 | 10
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 11 | 1 | 0 | 12
taher Mohammad | 0 | 1 | 11 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 22 | 18 | 6 | 46

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Missing items\parts | 4
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 8
Live Sales | Pre-Sale | Help in completing the order | 9
| | Help placing new order | 3
Live Sales Total | | | 12
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
Grand Total | | | 21

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Grand Total | 0 | 0 | 0 | 1 | 1 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohad Kmali | 2 | 3 | 4 | 0 | 0 | 6 | 15
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 2 | 0 | 1 | 0 | 1 | 5 | 9
Ali hazzaa | 4 | 1 | 1 | 2 | 1 | 20 | 29
Ali Ibraheem | 3 | 4 | 1 | 1 | 0 | 6 | 15
Abdallah Ahmed | 19 | 4 | 5 | 5 | 6 | 11 | 50
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Wejdan Alotaibi | 1 | 1 | 2 | 0 | 1 | 1 | 6
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 0 | 2 | 0 | 0 | 0 | 0 | 2
taher Mohammad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 34 | 15 | 14 | 9 | 9 | 54 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 3 | 2 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahmed | 1 | 6 | 2 | 1 | 2 | 0 | 12
Ali hazzaa | 5 | 2 | 2 | 1 | 1 | 0 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 1 | 3 | 1 | 0 | 0 | 0 | 5
Khaled Sufian | 10 | 1 | 0 | 0 | 0 | 0 | 11
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mustehsan Siddiqui | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 14 | 5 | 3 | 8 | 2 | 53

Please feel free to reach out for any further clarifications.