Subject: Daily performance summary for LiveSalesman team for Jul 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jul 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mustehsan Siddiqui | 0 | 1 | 0 | 0 | 0 | 1
Aws Adra | 0 | 2 | 23 | 0 | 3 | 28
Abdallah Ahmed | 6 | 0 | 0 | 0 | 0 | 6
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 8
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 2 | 1 | 0 | 0 | 14 | 17
Jok Kuol | 7 | 1 | 0 | 0 | 0 | 8
Alhamzi Mohammed | 0 | 3 | 6 | 0 | 0 | 9
Gaurav Payal | 0 | 1 | 12 | 0 | 0 | 13
Waseem Ahemad . Khan | 0 | 2 | 6 | 0 | 3 | 11
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 11 | 47 | 0 | 20 | 104

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 13
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
Customer Services Total | | | 20
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 3
| No Answer | (blank) | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 5
| Other Enquiry | Store Availability | 1
| Policy Related | (blank) | 3
| | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Combo | 1
| | Pricing | 2
| | Product Specification | 16
PreSales Total | | | 34
Grand Total | | | 62

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 0 | 1 | 0 | 0 | 1 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 4 | 8
Alhamzi Mohammed | 2 | 1 | 0 | 2 | 2 | 7 | 14
Aws Adra | 11 | 10 | 0 | 2 | 5 | 2 | 30
Waseem Ahemad . Khan | 0 | 8 | 3 | 1 | 1 | 12 | 25
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 1 | 5 | 9
Ali hazzaa | 1 | 4 | 1 | 6 | 2 | 3 | 17
Mustehsan Siddiqui | 1 | 1 | 0 | 0 | 1 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 22 | 24 | 4 | 12 | 12 | 34 | 108

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 0 | 7 | 10
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 0 | 6 | 8
Ali hazzaa | 3 | 0 | 1 | 2 | 1 | 1 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 2 | 3 | 2 | 1 | 1 | 14
Hasan Nour | 3 | 2 | 0 | 0 | 0 | 1 | 6
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 7 | 5 | 4 | 2 | 17 | 48

Please feel free to reach out for any further clarifications.