Subject: Tech Support Candidate - Abhishek kumar thakur
From: Abhishek kumar thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 05:36:12 -0400

| | Tech Support Test

Name | Abhishek kumar thakur
E-mail | [email-masked]
Phone Number | (+91) 9304099106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel Nagar ,New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Your Connection (and Other Sites) First, let's get the obvious out of the way: are you connected to the internet? ...
2.See if the Problem Is on Your End or Theirs.
3.Browse a Cached Version of the Page.
4.Disable Add-Ons and Other Interfering
Software.
5.Narrow Down the Problem.
6. Fix Your DNS.
7. Fire up a VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swap down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More. Refresh.
4. Tap the name of the Bluetooth device you want
to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I sees every problem as an opportunity to improve or showcase their skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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