Subject: Tech Support Candidate - Shrikant Shinde
From: Shrikant Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 04:14:38 -0400

| | Tech Support Test

Name | Shrikant Shinde
E-mail | [email-masked]
Phone Number | (410507) 7776968929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting on basic software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra integrated business solutions PVT LTD | Team leader | 16/06/2022 | 17500
Previous Employer 1 | Mahindra integrated business solutions PVT LTD | Desktop support Engineer DL2 | 01/12/2021 | 14200
Previous Employer 2 | Progressive info. | Desktop support Engineer DL1 | 15/06/2021 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check if the user has access to that website.  And if there is no access, I will give the user access to that website.

2. Then I will check their proxy settings.

3. Then I'll check if they have a browser update.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all I will turn on blutooth and search for device.

2. will connect by pairing the device.

What according to you makes you a good candidate for customer service or technical support job?

1. Quick response.

2. Trying to solve the user's issue as soon as possible.

3. The user will not have to face the issue again.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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