Subject: Tech Support Candidate - Prateek Shrivastava
From: Prateek Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 03:23:39 -0400

| | Tech Support Test

Name | Prateek Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 9993148544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 75 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | TSR. (III) | 15 July 2022 | 44K
Previous Employer 1 | Proptiger reality pvt ltd | Senior website quality head TSR .(III) | Sept 2020 | 36K
Previous Employer 2 | Byjus E LEARNING | Process Head | May 2021 | 39K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Your Connection and check Other website First, let's get the obvious way that Cx is connected to the internet or not then,

Then clear all cache and temp files
Disable addons
Allow permissions for website load
Last DNS SETTINGS of modem reboot or hard reset to check that modem gateway is connected or is there any outage or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press down the Mode/switcher button of the speaker then speaker is in the pairing mode then turn on the bluetooth of your mobile phone and pair by the speaker BT name.

What according to you makes you a good candidate for customer service or technical support job?

Good interaction and communication with Cx
Fluency and understanding the exact problem with full satisfaction to Cx

Greet and apology too for being concerned and feel that they are valuable Cx

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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