Subject: Daily performance summary for LiveSalesman team for Jul 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 4 | 0 | 2 | 11
Mohiuddin Lsm | 0 | 7 | 15 | 0 | 8 | 30
Hasan Nour | 2 | 2 | 0 | 0 | 4 | 8
Alhamzi Mohammed | 4 | 3 | 13 | 0 | 1 | 21
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 5
Aws Adra | 0 | 4 | 8 | 0 | 15 | 27
Gaurav Payal | 0 | 0 | 20 | 0 | 0 | 20
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 17 | 60 | 0 | 30 | 125

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 5
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 35
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 3
No Answer Total | | | 6
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 13
| Other Enquiry | (blank) | 1
| Policy Related | Delivery Time | 1
| Product Related | Combo | 1
| | Product Specification | 5
PreSales Total | | | 21
Grand Total | | | 63

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 0 | 1 | 0 | 0 | 1 | 7
Malek Hosan | 1 | 1 | 3 | 1 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 8 | 6 | 3 | 0 | 0 | 0 | 17
Syed Ataullah | 0 | 1 | 2 | 0 | 0 | 0 | 3
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 2 | 8 | 0 | 0 | 0 | 0 | 10
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 22 | 17 | 9 | 1 | 0 | 2 | 51

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 1 | 3 | 1 | 4 | 10
Mohiuddin Lsm | 7 | 6 | 1 | 3 | 2 | 4 | 23
Alhamzi Mohammed | 1 | 4 | 1 | 3 | 3 | 9 | 21
Waseem Ahemad . Khan | 0 | 4 | 2 | 1 | 2 | 10 | 19
Hasan Nour | 7 | 1 | 1 | 1 | 3 | 3 | 16
Gaurav Payal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mustehsan Siddiqui | 2 | 1 | 0 | 0 | 0 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 1 | 0 | 0 | 2 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 32 | 18 | 7 | 12 | 11 | 35 | 115

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 2 | 4 | 1 | 1 | 0 | 8 | 16
Alhamzi Mohammed | 1 | 2 | 1 | 1 | 1 | 6 | 12
Mohiuddin Lsm | 1 | 1 | 1 | 0 | 1 | 2 | 6
Hasan Nour | 8 | 1 | 0 | 2 | 0 | 1 | 12
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 8 | 3 | 5 | 2 | 17 | 53

Please feel free to reach out for any further clarifications.