Subject: Tech Support Candidate - Nausee Bano
From: Nausee Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 07:22:45 -0400

| | Tech Support Test

Name | Nausee Bano
E-mail | [email-masked]
Phone Number | (91) 8535906303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior Analyst | NA | 25k
Previous Employer 1 | Wipro | Senior Associate | 7sep | 14k
Previous Employer 2 | Vodafone | Associate | May | 11k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st step I will check user other browser working or not then I will check the internet connection. If internet proper connect then and other browsers like Chrome working edge not working I will reset the network then again if not working I will restart the PC then issue will be resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Simply on speaker Bluetooth and then on mobile phone search the speaker name then connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer service is a more important part of any business because if you provide good service then business automatically increase. We need be patience with the customer if any irrate customer is there need rapobuild with customer. I got award from the HP for good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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