Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 8 Jul 2022 03:32:32 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RE6NCUBBDM (Jason ): Chat was handled perfectly well and as per process guidelines and expectations. Customer had some queries related to payment modes and other related questions which were answered promptly and customer did not had any travel plans as well. 

Chat ID : RE6NWWKS0B (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered travel agents query and also gave him the link for travel agents to go thru the details, travel agent was satisfied with the answers and left the chat. 

Chat ID : RE9O37942Q (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. A nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit