Subject: Daily performance summary for LiveSalesman team for Jul 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Sameer Hasan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 11 | 0 | 8 | 19
Mustehsan Siddiqui | 0 | 0 | 0 | 2 | 2
Mohad Kmali | 0 | 8 | 6 | 3 | 17
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 2 | 0 | 0 | 2
Sultan Motawa | 0 | 0 | 20 | 0 | 20
Ali hazzaa | 0 | 12 | 4 | 5 | 21
Ali Ibraheem | 0 | 0 | 5 | 0 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 0 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 2 | 43 | 1 | 46
taher Mohammad | 0 | 3 | 11 | 1 | 15
Wejdan Alotaibi | 0 | 0 | 22 | 0 | 22
Grand Total | 0 | 41 | 111 | 21 | 173

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 32
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 1
| | Delivery Status | 65
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 8
Customer Services Total | | | 120
Live Sales | Pre-Sale | Help in completing the order | 6
Live Sales Total | | | 6
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 131

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 1 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 6 | 3 | 4 | 4 | 5 | 19 | 41
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 4 | 15 | 3 | 8 | 6 | 26 | 62
! Hassan Bin Saeed | 2 | 0 | 0 | 1 | 0 | 3 | 6
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohad Kmali | 10 | 1 | 0 | 0 | 1 | 2 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 3 | 1 | 1 | 1 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 1 | 1 | 0 | 3
Abdallah Ahmed | 9 | 0 | 1 | 1 | 0 | 0 | 11
Sultan Motawa | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mustehsan Siddiqui | 1 | 2 | 2 | 0 | 0 | 0 | 5
Wejdan Alotaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 24 | 12 | 17 | 14 | 56 | 162

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 10 | 3 | 0 | 4 | 0 | 4 | 21
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 4 | 2 | 1 | 7
Ali Ibraheem | 4 | 7 | 0 | 2 | 1 | 0 | 14
Abdallah Ahmed | 7 | 0 | 0 | 1 | 0 | 0 | 8
Mohad Kmali | 3 | 2 | 0 | 0 | 0 | 0 | 5
Mustehsan Siddiqui | 1 | 1 | 0 | 0 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
taher Mohammad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 45 | 14 | 0 | 11 | 3 | 6 | 79

Please feel free to reach out for any further clarifications.