Subject: Daily performance summary for LiveSalesman team for Jul 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 1 | 13 | 0 | 4 | 29
Sameer Hasan | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 5 | 0 | 7 | 13
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 2 | 0 | 1 | 9 | 14
Jok Kuol | 12 | 0 | 0 | 21 | 0 | 33
Alhamzi Mohammed | 0 | 5 | 10 | 0 | 4 | 19
Mohiuddin Lsm | 0 | 3 | 24 | 0 | 1 | 28
Gaurav Payal | 0 | 0 | 14 | 0 | 1 | 15
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 12 | 66 | 22 | 26 | 157

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 3
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 3
Customer Services Total | | | 32
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 24
| Other Enquiry | (blank) | 5
| | Promo Code | 1
| Product Related | Product Specification | 9
PreSales Total | | | 39
Grand Total | | | 74

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 2 | 0 | 0 | 1 | 4
Malek Hosan | 1 | 2 | 2 | 1 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 8 | 6 | 1 | 0 | 0 | 0 | 15
Alhamzi Mohammed | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 9 | 0 | 0 | 0 | 0 | 0 | 9
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 9 | 5 | 1 | 0 | 2 | 43

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 10 | 3 | 5 | 6 | 1 | 7 | 32
Alhamzi Mohammed | 5 | 0 | 1 | 5 | 1 | 3 | 15
Hasan Nour | 4 | 0 | 1 | 0 | 1 | 6 | 12
Waseem Ahemad . Khan | 8 | 4 | 0 | 4 | 3 | 14 | 33
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 0 | 0 | 0 | 2 | 11
Mustehsan Siddiqui | 2 | 0 | 0 | 0 | 0 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 37 | 8 | 7 | 16 | 6 | 34 | 108

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 6 | 4 | 0 | 1 | 0 | 8 | 19
Mohiuddin Lsm | 0 | 2 | 2 | 0 | 3 | 2 | 9
Hasan Nour | 8 | 0 | 0 | 2 | 2 | 1 | 13
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 0 | 1 | 4
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 8 | 2 | 3 | 5 | 13 | 53

Please feel free to reach out for any further clarifications.