Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 7 Jul 2022 05:09:05 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REALXNV4KF (Amit ): There was no response to the customer for less than 2 minutes 50 seconds and then the customer left the chat. 

Chat ID : REDLHWSRL3 (Jason ): Partially incomplete c hat, it was handled really well and as per process guidelines and expectations. Answered travel agent's queries/questions effectively and important lead generation details were gathered however same question was repeated although the customer had answered it earlier. In place of the last response should have asked about activities that she would like to do while on vacation however after that the customer left the chat. Please make sure to read the responses carefully before sending it to the customer. 

Chat ID : REDLIWMTSX (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however "duration of the trip" question was repeated although it was already answered earlier. 

Chat ID : REDLQXCKQ3 (Jason ): Chat was handled perfectly well and as per process guidelines and expectations. Same customer who contacted sometimes back was on chat and a nswered customer's queries/questions effectively and promptly and gathered remaining lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : REHMKECX34 (Harsh ): Incomplete chat, customer left the chat in few seconds after the initial response. 

Chat ID : REIMEJZRVW (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. A nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : REKMYYBMVS (Anish ): Incomplete chat, customer left the chat after initial responses so lead generation details could not be gathered. 

Chat ID : RELM0Y3YRD (Anish ): Chat was handled absolutely well and as per process guidelines and expectations. A nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

1 Missed chat : REALXNV4KF (customer was not responded to for close to 2 minutes and 50 seconds and then he left the chat) 

Thanks and Regards 
Amit