Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 05:22:30 -0400

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (91) 7838176048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1 : Check if internet connection is working normally

STEP 2 : Open new tab & check  if I can load another website like google,safari

STEP 3 : Go to the www.ndtv.com on a different device/network

STEP 4 : Restart my laptop

STEP 5 : Clear cache

STEP 6 : Check my date & time on laptop , synchronise the clock

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP 1 : Go to settings

STEP 2 : Tap on Bluetooth option

STEP 3 : Turn ON Bluetooth

STEP 4 : List of available devices will appear

STEP 5 : If my speaker is not listed, then turn on my speaker

STEP 6 : On my mobile select my speaker and that's all, it will be connected

What according to you makes you a good candidate for customer service or technical support job?

According to me all these quality makes me a good candidate for this post :-

1- My ability to grasp & communicate detail knowledge about the product / services I
will be trained for.

2- Effective communication skills.

3- My Technical knowledge & interest in technical things.

4- Data Entry Skills.

5- Patience to listen

6- Professional Behaviour .

7- Multi-tasking Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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