Subject: Tech Support Candidate - arun Kumar sambram
From: arun Kumar sambram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 01:59:48 -0400

| | Tech Support Test

Name | arun Kumar sambram
E-mail | [email-masked]
Phone Number | (81251) 25446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sub-K Impact solutions | Sr.Execuitve | | 25000
Previous Employer 1 | Appollo Health care | Front desk | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- check the internet connection.
- click on google chorme.
- type the link of the website.
- click on enter button.
- web page will be displayed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Step : swtich on bluetooth speaker
2 Step : swtich on bluetooth option in mobile
3 Step : search the bluetooth name of speaker and pair after paring it will connect to the mobile

What according to you makes you a good candidate for customer service or technical support job? | i will resolve the issue of the coustmer in understanding language and proper step by step about the issue coustmer getting in product and if the coustmer not understand the process i will explain him again and again with cool mind
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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