Subject: Tech Support Candidate - Sarthak Durgapal
From: Sarthak Durgapal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 01:27:36 -0400

| | Tech Support Test

Name | Sarthak Durgapal
E-mail | [email-masked]
Phone Number | (+91) 9808119348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haldwani, Uttarakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to make sure the internet is working. If internet is working fine and still we are getting error then the website can be down.
We can also restart the device as sometimes it resolves the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, select bluetooth option, turn on bluetooth, search for the speaker name from the available list of devices, tap on the device name to pair and it will connect successfully

What according to you makes you a good candidate for customer service or technical support job?

Understanding, showing willingness to help , show the customers we understand there problem and give them best options to help.
Communication skill, attitude and ability to listen is also important.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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