Subject: Daily performance summary for LiveSalesman team for Jul 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 1 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 23 | 4 | 27
Mohad Kmali | 0 | 3 | 7 | 7 | 17
Abdallah Ahmed | 0 | 16 | 0 | 12 | 28
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 6 | 1 | 8
Ali hazzaa | 0 | 12 | 14 | 4 | 30
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 8 | 0 | 2 | 10
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 5 | 26 | 0 | 31
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 16 | 3 | 19
Grand Total | 0 | 45 | 93 | 33 | 171

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 17
| | Delayed Delivery (HH) | 1
| | Delivery Status | 37
Customer Services Total | | | 98
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 100

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 1 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 4 | 4 | 3 | 5 | 5 | 13 | 34
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 12 | 12 | 3 | 8 | 3 | 25 | 63
! Hassan Bin Saeed | 2 | 1 | 0 | 1 | 0 | 2 | 6
Abdullah Otaibi | 4 | 2 | 0 | 0 | 1 | 1 | 8
Khaled Sufian | 4 | 0 | 0 | 1 | 2 | 4 | 11
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 6 | 3 | 0 | 3 | 2 | 4 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 6 | 0 | 1 | 1 | 0 | 1 | 9
Hasan Nour | 2 | 0 | 0 | 1 | 1 | 0 | 4
Sultan Motawa | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mustehsan Siddiqui | 1 | 2 | 0 | 0 | 0 | 0 | 3
Wejdan Alotaibi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 46 | 25 | 8 | 20 | 14 | 56 | 169

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali Ibraheem | 7 | 1 | 0 | 3 | 1 | 1 | 13
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 3 | 2 | 1 | 6
Mohad Kmali | 4 | 2 | 1 | 0 | 0 | 1 | 8
Mustehsan Siddiqui | 2 | 0 | 0 | 1 | 0 | 0 | 3
Ali hazzaa | 9 | 1 | 1 | 2 | 0 | 0 | 13
Abdallah Ahmed | 8 | 0 | 0 | 1 | 0 | 0 | 9
nada hattar | 0 | 1 | 0 | 0 | 0 | 0 | 1
! Hassan Bin Saeed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Wejdan Alotaibi | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 46 | 5 | 2 | 10 | 3 | 5 | 71

Please feel free to reach out for any further clarifications.