Subject: Daily performance summary for LiveSalesman team for Jul 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 5 | 8 | 20 | 0 | 9 | 42
Malek Hosan | 4 | 0 | 0 | 7 | 2 | 13
Waseem Ahemad . Khan | 0 | 5 | 8 | 0 | 2 | 15
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 21 | 0 | 1 | 22
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 8 | 0 | 1 | 0 | 0 | 9
Alhamzi Mohammed | 6 | 1 | 20 | 0 | 0 | 27
Hasan Nour | 1 | 2 | 0 | 1 | 11 | 15
Anslem Misquitta | 0 | 1 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 0 | 9 | 6 | 0 | 12 | 27
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 26 | 76 | 8 | 41 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 36
| Delivery Related | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 15
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 61
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 4
No Answer Total | | | 5
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 6
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 10
PreSales Total | | | 26
Grand Total | | | 92

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 2 | 0 | 0 | 0 | 1 | 4
Jok Kuol | 9 | 0 | 0 | 0 | 1 | 0 | 10
Malek Hosan | 1 | 3 | 1 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 9 | 3 | 0 | 0 | 0 | 0 | 12
Alhamzi Mohammed | 5 | 1 | 0 | 0 | 0 | 0 | 6
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 27 | 9 | 1 | 0 | 1 | 1 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 10 | 4 | 3 | 6 | 1 | 13 | 37
Alhamzi Mohammed | 4 | 2 | 1 | 3 | 1 | 6 | 17
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 4 | 6
Waseem Ahemad . Khan | 6 | 0 | 0 | 3 | 2 | 5 | 16
Mustehsan Siddiqui | 1 | 1 | 1 | 1 | 0 | 1 | 5
Ali hazzaa | 0 | 1 | 0 | 1 | 1 | 3 | 6
Jok Kuol | 5 | 1 | 0 | 4 | 0 | 1 | 11
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 1 | 0 | 0 | 0 | 10
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 37 | 9 | 7 | 18 | 5 | 34 | 110

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 2 | 1 | 1 | 3 | 10
Mohiuddin Lsm | 6 | 0 | 1 | 1 | 1 | 6 | 15
Hasan Nour | 7 | 1 | 0 | 1 | 0 | 2 | 11
Ali hazzaa | 0 | 1 | 1 | 0 | 1 | 1 | 4
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 4 | 2 | 0 | 0 | 0 | 1 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ali Mohamed Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 30 | 4 | 4 | 4 | 3 | 14 | 59

Please feel free to reach out for any further clarifications.