Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 6 Jul 2022 03:49:45 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REXJXUJZZ9 (Jason ): Missed to understand customer's query/question as he had mentioned he booked tours and needed help in booking flights within Italy however response was not appropriate as per the process guidelines and protocols as Jayway provide personalized vacation packages in Europe for individuals and private groups. Our customized itineraries include accommodations, transport between cities, tours & excursions, transfers and on-site assistance. Taking a trip with JayWay is like traveling with the help of a local friend. Please make sure this kind of error is not repeated and please read what the customer is looking for, understand it and then reply to the customer appropriately as per process guidelines and protocols and based on kind of services we provide. 

Chat ID : REZJBZFPCE (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gave him all the details required so that he could reach us to plan his upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit