Subject: Re: Transcript of Tuesday, July 5th, 2022, 01:33:09 pm. Operator: Jason. Visitor: Traveler
From: Amit Gupta <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 6 Jul 2022 03:15:14 -0700 (MST)

Hi Deeksha, 

I would give a detailed feedback to Jason today once he logs in so that there would be no such errors going forward. 

I believe he was not focused while taking the chat and that was where he lost the attention and did not see/ignored what traveller had mentioned in chat before replying to his chat. 

Thanks and Regards, 
Amit 

From: "deeksha" <[email-masked]> 
To: "Amit Gupta" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, July 5, 2022 7:34:06 PM 
Subject: Fw: Transcript of Tuesday, July 5th, 2022, 01:33:09 pm. Operator: Jason. Visitor: Traveler 

how did u notice this Amit? why do i have client complaint? 

From: Charles Neville <[email-masked]> 
Sent: Tuesday, July 5, 2022 7:11 PM 
To: manager <[email-masked]> 
Subject: Fwd: Transcript of Tuesday, July 5th, 2022, 01:33:09 pm. Operator: Jason. Visitor: Traveler 
Hi, 

This isn’t something we would do - we only sell complete packages. The client stated they’d already booked their tours. 

Can you let Jason know this please. 

Thanks 

Charles 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tue, 5 Jul 2022 at 15:37 
Subject: Transcript of Tuesday, July 5th, 2022, 01:33:09 pm. Operator: Jason. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

	

		

	

Chat transcript 

		

ref ,landing= [ https://jaywaytravel.com/ | https://jaywaytravel.com/ ] 

	

	

	
		Jason 	Tue, 07/05/22 01:33:09 pm UTC 	

	Hi there! Where are dreaming of vacationing to? 	

	

		Traveler 	01:33:09 pm 	

	I have booked tours. I need flights between cities in Italy. Can you do that? 	

	

		Jason 	01:33:43 pm 	

	Yes, Sure we can sort it out for you with our travel experts 
	May I know the tentative dates please and for how many persons will this be? 	

	

		Traveler 	01:35:35 pm 	

	September 13 and various dates through October 5,2022 for 2people. Is there someone I can speak with? 	

	

		Jason 	01:36:20 pm 	

	Great, thanks..well ,our travel sales will reach out to you.Otherwise you can initiate a call at US Toll-free +1 800 344 5785 
US Telephone +1 914 500 8912 
	would you want to call instead? 
	Sure not a problem, Thanks 	

	

		Traveler 	01:37:03 pm 	

	yes I will call thanks 	

	

		Jason 	01:37:06 pm 	

	We look forward to partnering with you in your future trip. 
	Have a good one! 	

	

	
		
	Jason archived the chat 	01:37:22 pm 	

	

		Duration: 4m 13s 

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		Visitor geolocation: New York, New York, United States / 172.226.18.38 

	
	
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Charles Neville 
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