Subject: Tech Support Candidate - Pankaj Rana
From: Pankaj Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 05:01:17 -0400

| | Tech Support Test

Name | Pankaj Rana
E-mail | [email-masked]
Phone Number | (+91) 9773534787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check the internet connection should be properly connected.
Step 2: check the  browser setting or open any other website.
step:3 if all two steps are OK ,then try again ,else open window setting and network troubleshoot and fix the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: turn ON the speaker and put it on Bluetooth mode .
Step 2: turn on your mobile Bluetooth and search for new devices.
Step 3 : pair with the speaker Bluetooth .

What according to you makes you a good candidate for customer service or technical support job? | I have good understand skills and I can handle the problems and find solution in a short time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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