Subject: Re: JayWay Chat Audit
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Wed, 6 Jul 2022 01:23:43 -0700 (MST)

Hi Ma'am, 

Could you please confirm the amount? 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Amit Gupta" <[email-masked]>, "Harsh Sharma" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, June 29, 2022 6:25:55 PM 
Subject: Re: JayWay Chat Audit 

[ mailto:[email-masked] | @Harsh Sharma ] again?? This cannot be excused! I can't believe after so many warnings you are still missing chats for jayway 

[ mailto:[email-masked] | @Ashish Dabral ] this needs to be penalized please 

From: Amit Gupta <[email-masked]> 
Sent: Wednesday, June 29, 2022 4:10 PM 
To: Harsh Sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Anish Nair <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: JayWay Chat Audit 
Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REO6FXAIVZ (Jason ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RER7MBJQYN (Jason ): Incomplete c hat, customer left the chat after few initial responses and lead generation details could not be gathered. 

Chat ID : REV7JVNQH5 (Harsh ): There was no reply/response to customer's question/query for more than 4 and a half minutes and then customer left the chat. Please make sure customer's are responded/answered to their queries as quickly as possible (within a minute). 

Missed chat : REV7JVNQH5 

Thanks and Regards 
Amit