Subject: Tech Support Candidate - Puja Bharti
From: Puja Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 03:58:14 -0400

| | Tech Support Test

Name | Puja Bharti
E-mail | [email-masked]
Phone Number | (824112) 7903976069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh private limited | Front line agent | still working | 23thousand
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i will get a error while opening a website on my browser. I will follow the following steps given below:-
- First, lets figure out where the problem is
-check the internet connection, if it is uptodate
then check other steps
- open new tab and check whether it is happening
in only one browser or all browser,
- try to clearing cookies and cahche
- go to settings and update the software if update
is available
- restart the system
- after restarting check working or not, if still not working then there is a problem with website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect Bluetooth speaker to mobile:-
- switch on the Bluetooth button in mobile
- switch on the Bluetooth device
- search  Bluetooth device name in mobile and click on that name and then start pairing
- after pairing, click on device name it will connect

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate for customer service support is:-
- Good technical and troubleshooting knowledge
- Good communication skills
- Patience to deal with customer
- Problem solving skills
- Good listening skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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