Subject: Tech Support Candidate - Hariom Kushwaha
From: Hariom Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 02:47:52 -0400

| | Tech Support Test

Name | Hariom Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 7037608887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1:- First I will check whether my interred search subject is right or not.

step2:- second I will check whether the proper internet connection is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1:- first I will turn on my Bluetooth speaker and my mobile phone's Bluetooth
step2:- then I paired my Bluetooth speaker with my mobile phone.
step3:- then finally listen to my songs

What according to you makes you a good candidate for customer service or technical support job?

I have a good understanding of what client or customer needs.
In my last office, I face many challenges in technical terms.
I have been using computers and laptops for the last 5 to 6 years.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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