Subject: Daily performance summary for LiveSalesman team for Jul 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 12 | 31 | 0 | 0 | 46
Jok Kuol | 22 | 9 | 1 | 0 | 32 | 64
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 3 | 15 | 0 | 13 | 31
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 8 | 20 | 0 | 1 | 30
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Mustehsan Siddiqui | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 3 | 21 | 0 | 0 | 24
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 30 | 36 | 88 | 0 | 46 | 200

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 11
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 2
Customer Services Total | | | 61
No Answer | No Answer | No Answer | 8
No Answer Total | | | 8
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 18
PreSales Total | | | 28
Grand Total | | | 97

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 2 | 0 | 0 | 0 | 1 | 4
Jok Kuol | 9 | 0 | 0 | 0 | 1 | 0 | 10
Malek Hosan | 2 | 2 | 1 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 0 | 0 | 0 | 0 | 9
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 5 | 1 | 0 | 1 | 1 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 5 | 0 | 0 | 4 | 0 | 7 | 16
Alhamzi Mohammed | 11 | 0 | 1 | 2 | 1 | 3 | 18
Abu Sufian | 4 | 1 | 0 | 0 | 0 | 6 | 11
Mohiuddin Lsm | 3 | 5 | 2 | 3 | 2 | 9 | 24
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mustehsan Siddiqui | 1 | 0 | 2 | 0 | 0 | 1 | 4
Ali hazzaa | 2 | 0 | 0 | 1 | 1 | 3 | 7
Jok Kuol | 8 | 3 | 2 | 4 | 0 | 1 | 18
Gaurav Payal | 1 | 2 | 0 | 0 | 1 | 1 | 5
Aws Adra | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 12 | 1 | 1 | 0 | 0 | 0 | 14
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 47 | 12 | 10 | 15 | 5 | 34 | 123

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 0 | 1 | 1 | 1 | 1 | 7
Alhamzi Mohammed | 5 | 1 | 1 | 0 | 1 | 1 | 9
Mohiuddin Lsm | 5 | 0 | 2 | 1 | 0 | 5 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 1 | 1 | 0 | 1 | 1 | 1 | 5
Aws Adra | 0 | 0 | 0 | 2 | 1 | 2 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 1 | 3
Jok Kuol | 10 | 2 | 0 | 0 | 2 | 1 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 4 | 4 | 6 | 7 | 14 | 61

Please feel free to reach out for any further clarifications.