Subject: Assigned to Group - Case# 00415877: LMI - Query around Content variations for new program [ ref:_00D70KBCD._5004u2gdevB:ref ]
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 02:09:16 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Case# 00415877: LMI - Query around Content variations for new program [ ref:_00D70KBCD._5004u2gdevB:ref ] To update this case via email, please reply to this message. Because your reply will be automatically processed, in order to ensure that the case is logged properly please do not edit anything below.
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07/05/2022 10:09:06 PM EDT [Shyleena Concepcion] 
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[Recipients: Daiana Cordoba, Eli Levi, [email-masked], [email-masked]]

Hi Daiana,

Thank you for the confirmation. 
I will now proceed with closing the case.

Regards,
Shy
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Shyleena Concepcion | Enterprise and Learning Specialist, Customer Care | Kaltura
Our Knowledge Center contains Best Practices, User Guides, and Troubleshooting Information: https://knowledge.kaltura.com
Stay up to date! Subscribe to our System Status Page: https://status.kaltura.com
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07/05/2022 09:47:56 PM EDT [[email-masked]] 
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Hi team,     This case can be closed at your end, our query has been answered. We are discussing this internally with our solutions architect.     Thanks for the assistance on this matter.     Daiana

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07/05/2022 03:25:54 AM EDT [Shyleena Concepcion] 
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[Recipients: Daiana Cordoba, Eli Levi, [email-masked], [email-masked]]

Hi Daiana,

Our apologies for the delay in updates.
We have expedited this matter internally with our system engineering team. We are checking with them again for updates and will let you know as soon as we receive response from them.

Regards,
Shy
____________________________________________________________________

Shyleena Concepcion | Enterprise and Learning Specialist, Customer Care | Kaltura
Our Knowledge Center contains Best Practices, User Guides, and Troubleshooting Information: https://knowledge.kaltura.com
Stay up to date! Subscribe to our System Status Page: https://status.kaltura.com
____________________________________________________________________

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07/05/2022 12:10:07 AM EDT [Daiana Cordoba] 
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Hi there,

Could I please get an update? Thanks!

Daiana Cordoba | B2B Operations Manager
Les Mills International | [email-masked]
tel +64 9 3669900 | www.lesmills.com

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06/28/2022 09:33:27 PM EDT [[email-masked]] 
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 Hi Kaltura,  We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request shortly and will send you a personal response.  To view the status of the ticket or add comments, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5768  Thank you for your patience, in the mean-time, please find a link to our FAQ's  Sincerely, Les Mills International Support Team

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06/28/2022 09:33:08 PM EDT [Shyleena Concepcion] 
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[Recipients: Daiana Cordoba, Eli Levi, [email-masked], [email-masked]]

Hi Team,

Thank you for this information.
We have consulted our system engineering team about this matter. They will discuss internally to know what would be the best approach for this workflow.

Regards,
Shy
____________________________________________________________________

Shyleena Concepcion | Enterprise and Learning Specialist, Customer Care | Kaltura
Our Knowledge Center contains Best Practices, User Guides, and Troubleshooting Information: https://knowledge.kaltura.com
Stay up to date! Subscribe to our System Status Page: https://status.kaltura.com
____________________________________________________________________

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06/28/2022 08:36:53 PM EDT [[email-masked]] 
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Hi Shy,     Thanks for the follow up.     Eli,  The reason we're reaching out is because in the past we had issues when we added BODYATTACK and tried to use v>lmi>ba>ba>ba## which was too similar to what we were using for BARRE v>lmi>bar>bar>bar##.  We need some guidance in terms of how to set up the Kaltura referenceID; we’d need to be careful to avoid encountering the above issue  with this new program which has 3 versions.      Let me know if that's clearer or need more details.          
                           
                            On
                            Thu, 23 Jun at  6:47 PM

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06/23/2022 02:47:44 AM EDT [[email-masked]] 
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 Hi Kaltura,  We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request shortly and will send you a personal response.  To view the status of the ticket or add comments, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5739  Thank you for your patience, in the mean-time, please find a link to our FAQ's  Sincerely, Les Mills International Support Team

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06/23/2022 02:47:14 AM EDT [Shyleena Concepcion] 
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[Recipients: Daiana Cordoba, Eli Levi, [email-masked]]

Hi Daiana,

Thank you for contacting Kaltura Customer Care.

I believe there is a character limitation of 512 characters for reference ID. That said, it should be enough for the following: 
VIRTUAL 2.0 CONQUER – Non-Motorized Treadmills
VIRTUAL 2.0 CONQUER – Motorized treadmills No Sled
VIRTUAL 2.0 CONQUER – Motorized treadmills with sled

I suggest to speak with our Customer Success Manager if this is something new to be integrated to the content ingestion. This is for us to gather necessary information to implement this additional workflow. 

Hi @Eli,

Please advise on the inquiry of our client on how to configure a new program (Virtual CONQUER) content variations. They are planning to use the Reference ID for this workflow. 

Regards,
Shy
____________________________________________________________________

Shyleena Concepcion | Enterprise and Learning Specialist, Customer Care | Kaltura
Our Knowledge Center contains Best Practices, User Guides, and Troubleshooting Information: https://knowledge.kaltura.com
Stay up to date! Subscribe to our System Status Page: https://status.kaltura.com
____________________________________________________________________

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Case #: 00415877
Subject: LMI - Query around Content variations for new program
Description:
Hi Customer Care,

We need some guidance on how to configure a new program (Virtual CONQUER) content variations. 
We’ve never had to have multiple sets of content for the same program before, so it’s unknown ground. 

How do we need to configure the Kaltura reference ID? We have no idea how many characters can or can’t be used in these, or which sections need to be unique.
FYI a customer should only ever have 1 of these 3 products applied to their account – based on which type of treadmill they have available in their facility.
These are:
VIRTUAL 2.0 CONQUER – Non-Motorized Treadmills
VIRTUAL 2.0 CONQUER – Motorized treadmills No Sled
VIRTUAL 2.0 CONQUER – Motorized treadmills with sled

Cheers!

Daiana
B2B Ops Manager

[ ref:5004u00002gdevBAAQ:ref ]
 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5824