Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 10:34:26 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 9667965489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | North Delhi (Burari)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Technical Support Representative | 10th June, 2022 | 21k
Previous Employer 2 | JindalX | Customer Care Representative | 31st March, 2020 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps I will follow:

(i) I will open a new tab and check whether other websites are reachable or not.

(ii) In case other websites are not reachable I will check whether other devices are causing the same issue or not (Other devices should be connected to the same network)

(iii) I will call my ISP in case the same issue is happening with all other devices.

(iv) In case the issue is happening on one device only then I will try reconnecting to that same network by removing it and feeding in the passphrase again.

(v) I will reset my time and date and check if they are correctly set as per my timezone.

(v) In case it still doesn't work then I will restart my device.

(vi) I will check for any issues with my network card in 'Device Manager' in case it is windows device. If it is a Linux OS based device then I will take the help of utilities like 'net-setup' or 'iwctl' to troubleshoot any issues further.

(vii) If my device is under warranty then I will call my Device manufacturer or I will reinstall my device drivers and see if that works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below listed are the steps I will follow:

(i) I will power on my Bluetooth speakers.
(ii) I will toggle the Bluetooth to on state on my mobile.
(iii) I will search for available Bluetooth devices from my Mobile phone
(iv) I will connect my Bluetooth speaker to my Mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am passionate about Technology and part of my life has been spent troubleshooting Windows and Linux OS. More than that I love to explore more about Technology and make life easier for others by sharing.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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