Subject: Tech Support Candidate - Dev Prakash
From: Dev Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 08:32:22 -0400

| | Tech Support Test

Name | Dev Prakash
E-mail | [email-masked]
Phone Number | (+91) 9041612535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 20
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Web

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quatrro BSS | Solution Engineer | working | 16800
Previous Employer 1 | 0 | 0 | 0 | 0
Previous Employer 2 | 0 | 0 | 0 | 0

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check internet connectivity if ok then
2 close the browser
3 Open browser again
4 Clear the cache memory from the browser's history
5 and then reopen website www.ndtv.com it will run

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on Bluetooth of mobile
2 make discoverable
3 check turned on Bluetooth of speaker
4 If not showing the speaker in our phone
5 we will search by name
6 if we get the same speaker will click on it
7 then pair this device
8 then it will get connected

What according to you makes you a good candidate for customer service or technical support job? | I have already worked in this field I am carrying more than 2 years of experience that's why I can do it better.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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