Subject: Tech Support Candidate - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 07:30:12 -0400

| | Tech Support Test

Name | Mayank Kumar
E-mail | [email-masked]
Phone Number | (8168654739) 8168654739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palwal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | System Engineer | NA | 22.700
Previous Employer 1 | Value Point Pvt Ltd | System Expert | 7 July 2021 | 14500
Previous Employer 2 | MH IT Solution | System Engineer | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Site blocking issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Setting>Bluetooth>Search New Deivce>Connect

What according to you makes you a good candidate for customer service or technical support job?

Good Listener
Patience
Out of the box thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |