Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 5 Jul 2022 03:14:42 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REPI1E0PXL (Jason ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : REQIANSYUW (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered travel agent's queries/questions effectively and provided them the link for travel agents and also advised about our contact numbers to reach us in case if it is required. 

Chat ID : REQIPRD02M (Harsh ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

No missed/abandoned chats. 

Thanks and Regards 
Amit