Subject: Tech Support Candidate - Lalit Mohan
From: Lalit Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 02:59:06 -0400

| | Tech Support Test

Name | Lalit Mohan
E-mail | [email-masked]
Phone Number | (0) 9411322477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Vodafone mobile services pvt ltd | CRE at Vodafone Store | 24 nov 2014 | 11500
Previous Employer 2 | Dsrshan Travels | Travel agent | June2017 | 12500

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will refresh the page link .First  i will chek that internet cavel is properly  attached  or not. Than i willchek the network setting than

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will on the speakt power button
Then i will open its blootooth
Than i will open the blutooth of my mobile  than it will search the speaker than i will connect  it with speaker than i will ply the music  through mobile to speaker..

What according to you makes you a good candidate for customer service or technical support job? | I will listen  the query  complaints  and esclation  of customers  and then i will resolve  that according to procur
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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