Subject: Tech Support Candidate - Sushant Dhiman
From: Sushant Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 02:36:35 -0400

| | Tech Support Test

Name | Sushant Dhiman
E-mail | [email-masked]
Phone Number | (+91) 9760500388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Virajpet, Kodagu,  Karnataka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Club Mahindra | Auditor | Working | 16646
Previous Employer 1 | GBKC Global private Limited | Sr. Associate IT | 14th march 2022 | 13000
Previous Employer 2 | Smile Store | Associate IT | See 2020 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the Internet connection, if it's did not working restart it using run Napa.cpl Cmd.
Second, try a different browser.
Third, restart computer.
Four, update web browser if it is not updated.
Fifth,  Clear cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable both devices bluetooth connectivity, then search name of Bluetooth speaker's name from my phone, choose the right name then pair it.
What according to you makes you a good candidate for customer service or technical support job? | I am problem solving, always try to find a correct way to troubleshoot problem. I always read error messages then fix it in that order.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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