Subject: Tech Support Candidate - Ricky Chand Ricky
From: Ricky Chand Ricky <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 01:39:29 -0400

| | Tech Support Test

Name | Ricky Chand Ricky
E-mail | [email-masked]
Phone Number | (+91) 8114362073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension sector-10
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Office applications issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dxc technology | Technical support engineer | 10/5/2022 | 35,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to check-
Clear the cache and cookies
Check for malware by updating the antivirus
Check for server proxy
Check for DNS settings
Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect-
Go to settings options in mobile phone
Look for bluetooth icon
Turn on the bluetooth from speaker also on phone.
Pair the device
Connect speaker

What according to you makes you a good candidate for customer service or technical support job?

Have experience on handling calls, chats globally.
Know how to interact with frustrated users
Good knowledge on technical issues
Experience of 4 years on technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |