Subject: Tech Support Candidate - Mayank Jaiswal
From: Mayank Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 01:36:28 -0400

| | Tech Support Test

Name | Mayank Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 6386120510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp Ltd | Application support Engineer | Currently working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we have to check internet connection after that we have to check my browser latest version after that we have to check my browser settings. If issue not resolved then it was server issue from that side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 On the Bluetooth device
2 click on bluetooth button on my phone
3 then select my speaker Bluetooth name on available devices
4 click on connect button
5 now its done

What according to you makes you a good candidate for customer service or technical support job? | I have working on support past 1.5 years. So i have ability to understand the customers issue and resolve it within the SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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