Subject: Tech Support Candidate - Soni Tripathi
From: Soni Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 01:28:42 -0400

| | Tech Support Test

Name | Soni Tripathi
E-mail | [email-masked]
Phone Number | (91) 8299424632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting your device. ...
2 Make Sure the Internet Connection Works. Open your browser. ...
3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the settings app.
2.Navigate to connect devices,and turn on the blutooth toggle switch,if it's not enabled.
3.Select blutooth to view the options.
4.Select pair new device to place the blutooth device in pairing mode
5.look for the blutooth speaker's name on the list be patient as it  may take a moment to show up.
select the speakers name to connect to it it takes few seconds for the device to pair when done ,the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about the product
Services you offered.
Communication skills
Good sense of humour
Leadership qualities
Patience to listen customera
Time management
Stress management
Business management
Etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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