Subject: Daily performance summary for LiveSalesman team for Jul 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abdallah Ahmed | 0 | 18 | 0 | 5 | 23
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 6 | 0 | 1 | 7
Doaa Almutawa | 0 | 3 | 23 | 3 | 29
Sultan Motawa | 0 | 1 | 24 | 0 | 25
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 3 | 0 | 1 | 4
Jaber Almarri | 0 | 6 | 31 | 8 | 45
Jawaher Alfirdaws | 0 | 4 | 34 | 3 | 41
Nourah Alfhaid | 0 | 2 | 32 | 3 | 37
Sumayah Alfaifi | 0 | 3 | 45 | 8 | 56
Wejdan Alotaibi | 0 | 2 | 9 | 1 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 6 | 6
Grand Total | 0 | 48 | 198 | 39 | 285

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 3
| | Delivery Status | 91
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 167
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | Offers | 22
| | Payment Methods | 1
| Product Related | Product Specification | 4
PreSales Total | | | 27
Grand Total | | | 200

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 8 | 2 | 1 | 1 | 1 | 3 | 16
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 7 | 1 | 3 | 5 | 6 | 26 | 48
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Nourah Alfhaid | 4 | 0 | 0 | 0 | 2 | 9 | 15
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 1 | 3
Jawaher Alfirdaws | 3 | 0 | 3 | 0 | 1 | 1 | 8
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 13 | 0 | 2 | 3 | 1 | 1 | 20
Sumayah Alfaifi | 6 | 0 | 0 | 1 | 1 | 1 | 9
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 0 | 2 | 0 | 0 | 1 | 0 | 3
Wejdan Alotaibi | 4 | 0 | 2 | 1 | 1 | 0 | 8
Abdallah Ahmed | 4 | 2 | 6 | 1 | 1 | 0 | 14
Abdullah Otaibi | 11 | 0 | 0 | 0 | 1 | 0 | 12
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
! Hassan Bin Saeed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 63 | 8 | 18 | 15 | 18 | 53 | 175

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 4 | 0 | 0 | 3 | 1 | 1 | 9
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 2 | 2 | 1 | 1 | 6
Nourah Alfhaid | 6 | 0 | 0 | 1 | 1 | 1 | 9
Jawaher Alfirdaws | 11 | 2 | 0 | 3 | 0 | 0 | 16
Jaber Almarri | 12 | 0 | 1 | 1 | 0 | 0 | 14
Wejdan Alotaibi | 3 | 0 | 0 | 1 | 0 | 0 | 4
Abdallah Ahmed | 3 | 1 | 1 | 0 | 0 | 0 | 5
Asma Alotaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 1 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 46 | 3 | 6 | 11 | 3 | 4 | 73

Please feel free to reach out for any further clarifications.